Cancellation, Subscription & Non-Refund Policy

This policy applies to OIESU (OPC) Private Limited, OIESU.com services, OIESU-managed subscriptions, prepaid service plans, retainers, implementation work, marketing services, software services, CRM access, AI-assisted automation, chatbot access, and related business services unless a signed written agreement says otherwise.

This page should be read with our Terms of Service at https://oiesu.com/terms and Privacy Policy at https://oiesu.com/privacy. Where a written proposal, invoice, order form, statement of work, or signed agreement contains stricter commercial terms, those written terms also apply.

OIESU may provide a free trial, demo, opening-period preview, or limited evaluation access before purchase. The purpose of that access is to help the client review the product, service fit, scope, limitations, workflow, and commercial decision before paying.

Free-trial availability, length, eligibility, and included features may change in the future. Clients should evaluate carefully before starting a paid plan because, once a subscription, prepaid plan, setup fee, implementation fee, add-on, service credit, managed service, or paid access is purchased, payment is final except where mandatory law requires a different result.

Because evaluation access may be available before purchase, clients are expected to review the product, service scope, risks, support model, and commercial fit before paying. A paid order confirms that the client has decided to proceed with the paid subscription, service period, session, or project on a non-refund basis.

A client may request cancellation of an OIESU subscription, retainer, recurring service, managed access, or future billing arrangement at any time by contacting OIESU through the contact channel used for the account or by emailing contact@oiesu.com.

Cancellation stops future renewal billing after OIESU has acknowledged and processed the request. Cancellation does not reverse charges that have already been paid, does not erase invoices already due, and does not cancel work, access, staff time, infrastructure, server capacity, development effort, support availability, platform setup, strategy, planning, maintenance, roadmap effort, or project capacity already allocated before cancellation.

If a client cancels during an active paid period, billing cycle, session, committed term, invoice period, prepaid block, or service period, the client remains responsible for the full paid period, full session, full invoice period, and full committed amount. OIESU may, at its discretion, allow access to continue until the paid-through date or convert remaining unused paid value into additional platform access, extra subscription time, service time, implementation time, support time, managed credits, or another commercially reasonable service extension. Unless required by mandatory law or expressly agreed by OIESU in writing, cancellation does not create a cash refund, partial refund, pro-rata refund, or charge reversal.

To the maximum extent permitted by applicable law, all payments made to OIESU are final, non-cancellable, non-transferable, and non-refundable once paid. This includes subscriptions, retainers, project fees, setup fees, deposits, milestone payments, prepaid credits, implementation fees, managed-service fees, consulting fees, strategy fees, and software or automation access fees.

OIESU allocates time, strategy, staff, infrastructure, hosting, server capacity, software maintenance, security work, roadmap development, planning, technical capacity, third-party setup effort, support capacity, and opportunity cost as soon as a payment is received or work is scheduled. Refunds are not provided because a client changes their mind, changes business direction, delays asset delivery, pauses campaigns, dislikes market results, fails to provide access, no longer wants the service, or does not use the paid access during the paid period.

If a client pays an additional amount, duplicate amount, excess amount, or mistaken extra amount, OIESU may review the payment and, where commercially appropriate, apply the verified additional value as extra subscription time, service time, implementation time, support time, managed credits, or another reasonable service extension instead of issuing a cash refund. If mandatory law, payment-network rules, or a verified unauthorized-charge review requires a different remedy, OIESU will provide only the minimum remedy required.

If a client makes any advance, deposit, token, milestone payment, setup fee, part payment, or initial payment for a quoted project, the client confirms acceptance of the full quoted commercial commitment unless OIESU states otherwise in writing.

The remaining balance remains due according to the invoice, proposal, work order, statement of work, or written payment schedule even if the client later cancels, delays, fails to provide materials, changes priorities, or decides not to proceed.

Advertising, SEO, lead generation, AI automation, software delivery timelines, platform approvals, ranking, conversion rate, revenue, return on ad spend, cost per lead, and profit are affected by market conditions, platform policies, budget, offer strength, competitors, client sales process, website history, technical constraints, client approvals, and third-party systems.

OIESU does not guarantee leads, sales, rankings, approvals, ROAS, CPL, profit, conversion volume, specific platform decisions, or any particular commercial outcome. Website examples, forecasts, audits, AI-generated outputs, or recommendations are not guarantees.

OIESU may provide AI-assisted content, CRM access, chatbot automation, AI reply tooling, lead qualification, knowledge-base features, campaign recommendations, reporting summaries, or automated follow-up. AI and automation can make mistakes, omit information, produce inaccurate or unsuitable wording, and require human review before use.

Clients are responsible for reviewing, approving, and lawfully using any AI-generated or automation-assisted output before it is published, sent, relied on, or used with customers, leads, staff, regulators, platforms, or the public.

Clients must not use OIESU systems for illegal, deceptive, harmful, spam, impersonation, harassment, fraud, restricted, regulated, prohibited, unsafe, or platform-policy-violating use cases. OIESU is not liable for claims, complaints, penalties, lost profits, indirect damages, consequential damages, losses, customer disputes, provider suspensions, or legal issues caused by client misuse, client-uploaded knowledge, client prompts, connected domains, customer conversations, third-party integrations, client staff actions, or failure to review AI output.

OIESU may suspend, restrict, remove, or refuse automation access where misuse, legal risk, payment risk, provider-policy risk, abuse, or security risk is suspected.

OIESU does not permit clients to use OIESU systems for spam, deceptive outreach, unsolicited bulk abuse, harassment, phishing, impersonation, unlawful lead handling, or messages that violate applicable communication laws or platform rules.

To prevent abuse, fraud, spam, repeated free-trial misuse, chargeback abuse, blocked-user evasion, and repeated unwanted contact, OIESU may retain limited suppression records such as email address, phone number, business name, domain, payment reference, connected account identifier, account status, abuse flag, unsubscribe flag, or hashed equivalents where appropriate.

Suppression records are retained for security, compliance, dispute, billing, and abuse-prevention purposes. They are not sold. They are used to avoid repeated spam or improper reactivation and to help OIESU respect opt-outs, blocks, suspensions, and do-not-contact decisions.

By paying OIESU, the client agrees not to file a false, abusive, or bad-faith chargeback. If a chargeback or payment dispute is filed, OIESU may submit invoices, agreements, proposals, this policy, communication history, service records, access logs, technical records, work records, and proof of delivery or allocation as evidence.

The client remains responsible for unpaid fees, chargeback costs, collection costs, legal costs, and recovery costs where recoverable by law. OIESU may suspend service access, pause work, or restrict accounts while a payment dispute is unresolved.

Nothing in this policy removes consumer, statutory, regulatory, fraud, payment-network, or data-protection rights that cannot be waived under applicable law. Where such a mandatory law requires a remedy, that remedy will apply only to the minimum extent required by that law.

Nothing on this page is legal advice to clients. Clients should obtain their own legal, tax, regulatory, and compliance advice for their business, country, industry, advertising, communication, and customer obligations.